At Mall Malta, we aim to provide a seamless and efficient shipping experience for our customers.
Please review our shipping policy below:
Shipping Options
• Courier Selection: During the checkout process, you can choose from various couriers depending on the type of goods and the destination. This allows you to select the most suitable shipping option for your needs.
Shipping Costs
• Automatic Calculation: The price of shipping will be calculated automatically at checkout based on the weight of the items and the destination address.
• Free Shipping: Selected products are eligible for free shipping within EU countries. Additional surcharge for packages over 4kg can apply.
Shipping Destinations
• EU Countries: We currently ship to all EU countries.
Order Splitting
• Multiple Packages: Your order might be split into multiple packages shipped at the same time.
• Partial Shipments: If not possible to ship all items together, the order may be shipped partly on different days and by different shipping companies as per availability.
• Tracking Information: In any case, proper tracking information will always be provided for each package.
Returns and Repairs
• Customer Responsibility: All return and repair shipping costs are the responsibility of the customer.
• Non-Refundable Shipping: Shipping costs are non-refundable under any circumstances.
Prohibited Items
In accordance with standard EU shipping policies, the following items are prohibited from shipping:
• Explosives and flammable materials
• Weapons and ammunition
• Illegal substances
• Perishable goods without proper packaging
• Live animals
Dangerous Goods
Shipping of dangerous goods, including but not limited to the following, is subject to strict regulations:
• Batteries: Must be properly packaged and labelled according to safety standards.
• Liquids: Must be securely sealed and packaged to prevent leaks.
• Hazardous Materials: Must comply with all relevant safety and shipping regulations.
Additional Information
• Handling Time: Orders are typically processed and shipped within 1-3 business days.
• Tracking: Once your order has been shipped, you will receive a tracking number to monitor the delivery status.
• Delivery Time: Delivery times vary depending on the destination and the selected courier service.
For any questions or concerns regarding our shipping policy, please contact our customer service team at customercare@mall.com.mt or trough online formular at our webpage under ‘contact us’ section. We are here to assist you.
Thank you for choosing Mall Malta. We are dedicated to ensuring your satisfaction with every purchase.
